Every customer, site, and pool in one organized record.
Stop hunting through spreadsheets, texts, and notebooks. VrixPool keeps customer profiles, service addresses, pool details, equipment, notes, and full service history together.
One record per customer, not five places to look
Each customer carries their contacts, addresses, pools, and history, so anyone on your team can answer a question without asking around.
- Customer profile with contact details and service address
- Pool and equipment details attached to the site
- Notes captured by the office and by technicians
- Service history that builds automatically from completed visits
History that answers the hard questions
When a customer asks what happened last month, the answer is already recorded — visits, readings, repairs, invoices, and reports all tie back to the same account.
- Past visits and service reports
- Open and completed repairs
- Invoices and payment status
The record everything else is built on
The customer record is not a standalone address book — it is the anchor the rest of the platform hangs off. Schedules point at a site, visits attach to a pool, repairs reference the equipment, and invoices bill the account.
- Schedules and route stops reference the service address
- Service reports attach to the pool that was serviced
- Repairs and estimates stay tied to the account that approved them
- Invoices and payments roll up to the customer
Questions about this area
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